Last updated: 15 August 2022
 
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://www.mouqy.com/terms-service/
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free shipping

 
We offer free standard shipping for customers in the United States of America.
 
Shipments to the United States will be delivered within 7 – 14 business days.
 

Standard shipping fees

 
We also offer standard shipping to countries outside the US at the following rates:
 

Shipping MethodShipping Fee
StandardFrom $19.90

 
Shipments outside of the United States will be delivered within 7 – 14 business days.
 
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
Once your order is shipped, we will send an email with your tracking information.
 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free standard shipping is not valid on international orders.
 
For information about customs process:
 

  • Email happiness[at]mouqy.com
  • Customers can learn more about the customs clearance process by sending questions through our online contact form at https://www.mouqy.com/support/

 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 

ARE THERE OTHER SHIPPING RESTRICTIONS?

  • Orders cannot be shipped to P.O. boxes
  • Orders only ship on business days, which are Monday to Friday

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.mouqy.com/return-policy/
 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: