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Shipping and Returns

Shipping

DHLFedexUPSUSPS

Delivery information

1. What delivery options are available?

We offer Standard Shipping via DHL, FedEx, USPS, and UPS, for both US and international shipping.

2. Do you offer free shipping?

Yes! We offer free shipping to customers in the United States.

3. Do you ship internationally?

Yes! We offer international shipping from $19.90. Custom duties may apply in certain countries.

4. Do you deliver to P.O. boxes?

Sorry, we cannot fulfil order(s) to P.O. boxes at this time.

Arrival and tracking

1. When can I expect my order to arrive?

We ship your order within 2 business days upon confirmation. Your order may take 7 to 14 business days to be delivered.

2. Can I track my order?

Yes, you can! You may use our tracker and track by using your order number or tracking number.

Returns

30-day hassle-free return
30-day hassle-free return
Get a refund or replacement
180-day warranty

180-day warranty

Satisfaction guaranteed

Our return process

mail icon1. Request return

Email us at happiness@mouqy.com to request a return.

thumb icon2. Confirmation

We will be in touch with you within 24 to 48 hours to confirm return details.

box icon3. Ship to us

Mail your eyewear with your RMA number specified in the shipping label to us. Then, email us the delivery tracking code.

exchange icon4. Refund of replace

Get your refund in 48 hours, or receive your eyewear replacement in 7 business days.

Return information

1. How do I know if I’m eligible for a return or replacement?

If your glasses came with noticeable defects upon delivery, you are eligible for a return or replacement within 30 days of the purchase date. Please note we do not cover damage caused by improper care, negligence, or accidents.

2. What can I choose for a replacement?

You can choose a pair of glasses of equal or lesser value than your order for a replacement. You may also request to change your prescription details during the process.

3. Can I request replacement for multiple glasses?

Yes, you can! We process replacement requests one at a time. You can send the next request for a different product in the same order after the previous replacement is complete.

4. Do I pay anything throughout the return process?

You will only have to pay for the shipping. Your replacement will be completely free!

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Mouqy is accredited by

bbbtrust pilot