Mouqy FAQ

Purchasing your Mouqy glasses may seem daunting at first, but with a little guidance, you’ll have your brand new glasses delivered right to your doorstep in no time at all.
 

• Pick a frame
  The first step in getting your eyewear delivered to you online is to pick your frame. Select a Mouqy frame that fits your face shape and your personality best. Once you’ve decided, the rest of the ordering process will be quite straightforward.
• Select prescription type
  Both form and function are equally important when it comes to eyewear. The quality of your prescription lenses should satisfy your visual needs. After keying in your prescription, you’ll be presented with lens options available for you. Select the lens which best suits your needs!
• Add to cart
  Make sure your frame, lenses and coating are correct, then enter your payment details in our secure checkout portal. Once payment is made, you’ll receive your new Mouqy glasses in 7 – 14 days!

First, you’ll need to visit your local optometrist/ophthalmologist regarding your vision correction needs. They’ll then provide you with a prescription, which is needed to purchase your corrective lenses.
 
Understanding your eyeglass prescription is highly important when it comes to purchasing eyewear. You won’t be able to purchase prescription lenses that are right for you if you don’t understand the numbers on your ophthalmologist’s prescription.
 

• RX
  RX is your prescription. In Latin, RX stands for “recipe” or “to take”.
• SPH
  SPH stands for Sphere, which is an indication of the lens power necessary for clear vision. If there is a minus symbol (-) next to SPH, it means you’re nearsighted. A plus symbol (+) would mean you are farsighted.
• CYL
  CYL is short for Cylinder. The CYL data tells you how much lens power is needed to correct astigmatism. If there’s nothing in this column, you’re in luck – you don’t suffer from astigmatism.
• AXIS
  An Axis number is needed to correct astigmatism as well. This tells you the angle of the lens that shouldn’t feature a cylinder power to fix astigmatism.
• PRISM & BASE
  Prism and Base values are used to correct eye alignment problems.
• PD
  PD is short for pupillary distance, which is the distance in millimetres between the center of one pupil to the center of the other pupil.
• O.D. & O.S.
  Simple put, these are abbreviations for your left eye, and right eye. O.D. stands for “Oculus Dexter”, Latin for Right Eye. O.S. stands for “Oculus Sinister” which means Left Eye.

Mouqy frames are designed with comfort and style in mind. We take pride in our precision engineered premium frames, providing you with the most elegant selection of eyewear to pick from.
 

• Cutting edge lens tech
  Our prescription lenses are cut to perfection not just to provide you with clear vision, but with healthier, rejuvenated eyes as well.
• Blue light
  Blue light is a high energy light that’s emitted by not just the sun, but anything that has a screen – your laptop, tv, phone, and even that digital billboard you’ve been staring at. Overexposure to blue light can cause eye strain which results in tired eyes.
• Computer vision syndrome
  Computer vision syndrome is caused by keeping our eyes glued onto a computer screen for prolonged hours. The results are very similar to symptoms that occur from digital eye strain.
• How we filter blue light
  Instead of taking the quick and easy route, we decided to infuse our blue light filtering material into our lenses, allowing it to effectively filter more blue light compared to other lenses!

If you’ve ever purchased a pair of glasses in a store, you’ll know exactly how long it takes to decide on a frame. It needs to be exactly right, from the color, fit, comfort, weight, right down to the shape of the frame.
 
But how does one go about deciding on a frame online?
 
As everyone has different face shapes, we would recommend using our fuss-free Virtual Try-On to find a frame that best fits your face. Alternatively, you can use these strategies in place of your face shape to effectively pick a frame online.
 

• Skin tone
  Warm skin tones tend to look good with other warm colors, while lighter skin tones mix well with cooler shades. Compare a few colors to your skin tone to find one that complements and adds a layer of elegance to your look.
• Hair color
  You can pick your frame based on how it looks against the color of your hair. Light-haired folks have the luxury of wearing a wide variety of colors, while people with darker hair best pair them with lighter shades. Remember, contrast is your friend!
• Eye color
  Pairing your eyewear frame to your eye colors works very well, as they can literally bring out the color in your eyes. Pick one that contrasts but doesn’t fight for attention from your eyes.
• Purpose & personality
  Your glasses need to fit your purpose and personality as well. If you’re in academics or research, best to go with darker, serious colors. If you’re in the creative industry, take some risks and go for bolder, brighter shades!

To make the most out of your eyewear, you first need to determine the size of your frame. One of the best ways for you to do that is to use your existing spectacles as a reference point.
 
If you look inside the temple of your glasses, you’ll discover numbers printed on them. These numbers are actually the measurements of your frame. Learning how to read them will help select the right sized frame.
 
Start by reading the numbers from the left to the right. The measurements appear in the following order:
 

• Lens width
• Bridge width
• Temple length

 
This isn’t common practice, but If you notice a 4th number, it would be the measurement of your lens height. Do keep in mind that all numbers are represented in millimetres.

• Lens width
  The horizontal width of each lens, usually ranging from 40 mm to 60 mm.
• Bridge width
  The bridge width is the area where your spectacles rest against your nose. This can range from 14 mm to 24 mm.
• Temple length
  How long the length of the temple (from the screw) to the tip, including the bend that secures it on your ear. This usually ranges from 120 mm to 150 mm.
• Lens height
  The vertical height for your lens from the widest point within the frame. Important for measuring progressive and bifocal lens.

Different strokes for different folks, different frames for different faces. We want to ensure that every face that visits Mouqy will be able to find a frame that fits them perfectly, and that’s why we’ve created such a wide variety of eyewear options to pick from.
 
With our keen eye for design and dedication towards precision engineering, our team works night and day to bring you a wide selection of frames to fit every face.
 

• Wide face frames
  Angular frames that are wider are best suited for people with wider faces.
• Small face frames
  Have a smaller-sized face? You’ll look terrific in longer-lensed frames that brings symmetry to your face.

Nothing’s worse than spending hours picking out the right frame, choosing the right colors, and going through the payment process only to find that your frame doesn’t sit quite right when it arrives.
 
Back in the old days, you’ll have to bring your glasses to the optometrist to get it readjusted, which can be a hassle.
 
However, with Mouqy glasses, you have the luxury of easily correcting these imperfections yourself, right from the comfort of your own home!
 
Check out these easy to follow instructions, and you’re good to go. Don’t worry, your Mouqy frames can take quite a bit of bending.
 

• Sitting too low on the nose
  Push the nose pads closer together so that they fit exactly where you want them to sit.
• They are pinching your nose
  Pull the nose pads apart until it provides you with a more comfortable fit.
• The lenses aren’t symmetrical
  If the left lens is higher, bend the right temple arm down either at the hinge or ear. If the right lens is higher, apply the same technique of the left temple arm.
• One lens is closer than the other
  If your left lens is closer, bend the left temple arm in or the right temple arm out at the hinge.

 
Adjusting your new glasses is easy and can be done by anyone. Don’t be afraid to experiment! However, do make sure to check to see if the frame you purchased is adjustable.

At Mouqy, we spare no expense in making sure the lenses we use meet our high standards of quality. Our dedication to quality stems from our sense of responsibility in ensuring our customers’ vision correction needs are met.
 
This is why we have a range of lenses to cater to all sorts of needs. These lenses are made using a special type of plastic to refract light more effectively allowing them to be cut thinner, yet providing optimal vision correction.
 

• Index 1.53 Trivex
  Impact-resistant and durable, these are an excellent lens choice for those with lower prescriptions.
• Index 1.59 Polycarbonate
  These polycarbonate lenses are cut slim, yet built to be tougher than a bear. Polycarbonate is an impact-resistant material that offers full UV protection and is ideal for those with active lifestyles.
• Index 1.60 Aspheric
  Slim and lightweight, these lenses are a fantastic choice for people with moderate to strong prescriptions.
• Index 1.60 Tribrid
  Slim and stylish, these lenses are a fantastic choice for people with moderate to strong prescriptions, but who prefer thin and lightweight frames. The Tribrid material is highly impact-resistant, making it a strong and durable option.
• Index 1.67 Aspheric
  Lightweight yet powerful, these ultra-thin cut lenses grant people with very strong prescriptions the option to wear eyeglasses without having to suffer from distorted looking eyes.

Blue Light is arguably more damaging to us compared to UV light because we are constantly surrounded by it all day, indoors and outdoors, even at night! The biggest emitter of blue light is the sun, but our modern lifestyles require a screen to be on us at all times, in the form of a TV, phone or laptop.
 
Computer vision syndrome
 
You might have heard of the term CVS (short for Computer Vision Syndrome), which is really just a fancy term for Digital Eye Strain. It’s caused by having our eyes trained on digital devices of prolonged hours, causing short and long term vision problems and discomfort.
 
Our dependence on mobile phones, tablets, laptops and other digital screens may cause us to suffer from tired eyes, headaches, and sore necks — all symptoms of digital eye strain. With so much of our time spent in front of a screen, it’s no surprise that our eyes are so affected by blue light.
 
How we filter blue light
 
The lenses we use are designed specifically to keep your eyes safe from extended exposure to blue light. The blue light filtering materials are infused directly into our lenses, offering more blue light protection and durability!

Worried about not knowing how to read your prescription? Fret not, we got your back. Here are some common prescription types to help you understand the jargon so you can select the lens best suited for you.
 

• RX
  RX is your prescription. In Latin, RX stands for “recipe” or “to take”.
• SPH
  SPH stands for Sphere, which is an indication of the lens power necessary for clear vision. If there is a minus symbol (-) next to SPH, it means you’re nearsighted. A plus symbol (+) would mean you are farsighted.
• CYL
  CYL is short for Cylinder. The CYL data tells you how much lens power is needed to correct astigmatism. If there’s nothing in this column, you’re in luck – you don’t suffer from astigmatism.
• AXIS
  An Axis number is needed to correct astigmatism as well. This tells you the angle of the lens that shouldn’t feature a cylinder power to fix astigmatism.
• PRISM & BASE
  Prism and Base values are used to correct eye alignment problems.
• PD
  PD is short for pupillary distance, which is the distance in millimetres between the center of one pupil to the center of the other pupil.
• O.D. & O.S.
  Simple put, these are abbreviations for your left eye, and right eye. O.D. stands for “Oculus Dexter”, Latin for Right Eye. O.S. stands for “Oculus Sinister” which means Left Eye.

PD stands for pupillary distance. It refers to the distance between the center of one pupil to the other in millimeters. With the right PD on your prescription, you’ll be able to ensure that you’re looking through the ideal spot with your lenses.

If your PD values weren’t provided to you by your eyecare professional, you can actually do it yourself.
 

• Stand 8 inches away from a mirror.
• Press a ruler against your eyebrow.
• Keep your right eye closed, then align the ruler’s 0mm to the middle of your left pupil.
• Continue looking straight, then shut your left eye and open your right eye.
• The number in millimeters that lines up to the middle of your right pupil is your PD.

It’s important for your PD to be accurate. If your lenses aren’t aligned accurately, it’ll cause major eye fatigue and discomfort. Tiny margins of error might be negligible, but it’s preferable to have it as accurate as possible.

Single PD is regular PD, which is the distance between the center of one pupil to the other, in millimeters. It consists of just a single set of numbers, and can be used for all types of prescription glasses except reading glasses.
 
Dual PD consists of two sets of numbers, measuring the distance between the centers of each pupil to the bridge of the nose. The first number is always the right eye (OD) measurement, while the second number is the left eye (OS).

Mouqy eyewear are designed so that you can make minor adjustments by yourself, saving you from the hassle of having to visit an optometrist to adjust your glasses.
 
Here are some of the things you can do to adjust the fit of your new glasses. Don’t be afraid to put a little elbow grease into it – Mouqy frames are designed to take quite a bit of abuse.
 
1. The frame sits too low on the nose

• For wire frame glasses – push the nose pads together with your thumbs, until it allows the frame to sit just right.
• For plastic frame glasses – place your eyewear into a bowl filled with warm water for 30 seconds to a minute. Push the ends of the temple arms downwards to achieve a tighter fit.

2. They are pinching your nose

• For wire frame glasses – carefully pry the nose pads apart until it gives you a more comfortable fit.
• For plastic frame glasses – place your eyewear into a bowl filled with warm water for 30 seconds to a minute. Push the ends of the temple arms upwards to achieve a looser fit.

3. The lenses aren’t symmetrical

• If the left lens is higher – bend the right temple arm down either at the hinge or near the ear.
• If the right lens is higher – bend the left temple arm down either at the hinge or near the ear.

4. One lens is closer than the other

• If your left lens is closer – bend the left temple arm in or the right temple arm out at the hinge.
• If the right lens is closer – bend the right temple arm in or the left temple arm out at the hinge.

Remember, you can make adjustments to your Mouqy glasses by yourself from the comfort of your own home. However, do make sure to check the frame materials before purchasing to see if they are designed to be adjustable.

Getting new glasses can be very exciting, but most people are let down when it doesn’t feel familiar on their faces. This is completely normal, as you’ll require 2 weeks to get used to the new weight, frame and lenses.
 
Try to avoid switching between your old and new glasses, as doing so just means that you’re prolonging the time it takes to get adjusted to the new pair.

Anyone who’s ever wore glasses will have cleaned them by rubbing the lens on our shirts when they get dirty. Although this may be a quick solution to dirty glasses, they can end up causing scratches and damages.
 
Here are some things you really shouldn’t if you want to keep your glasses pristine and scratch-free.
 

• Don’t clean your glasses with any article of clothing, as micro dust and debris can cause scratches.
• Avoid using paper towels, tissues, dishcloth or any sort of fabric that can trap dust. These are rough and might damage your lenses.
• Household cleaning products should not be used to clean your lenses. They contain harsh chemicals that can destroy the protective coating on the lenses.
• Take care to keep your glasses away from hairspray or any sort of aerosol spray products. These can contain chemicals which can damage the protective coating.
• Don’t buff out scratches. Attempting to do so will only cause more damage to the lens. Bring your glasses to a professional to get scratches removed.
• Don’t leave your glasses in the car, especially on hot or cold days. Extreme temperatures can damage the protective coating on the lens, and also may cause warping in the frame shape.

We accept most major forms of payment such as Visa, Mastercard, American Express, PayPal and Apple Pay.

Our lenses and frames are all listed in U.S. Dollars.

The transaction is made and you’ll be charged as soon as you hit “Place Order”.

If you’d like an official sales invoice/receipt for your records, please drop us an email at happiness[at]mouqy.com and our team will produce and send one through.

Shipments to the United States will be delivered within 7 – 14 business days.
 
Shipments outside of the United States will be delivered within 7 – 14 business days.
 
See our full shipping policy to learn more.

We take so much pride in the quality of our eyewear that we’re willing to provide our customers with a 30-day no-questions-asked one-time replacement or cash refund guarantee, if any manufacturing defects are found on our products.
 
Note: The 30-day replacement/refund guarantee does not cover damage caused by user negligence, accidents or improper care. Shipping fees might be incurred if the customer opts for a replacement.
 
How to make a return/replacement

• Getting a refund or replacement is extremely simple. Simply shoot us an email at happiness[at]mouqy.com and our customer service team will get back to you with a Return Merchandise Authorisation (RMA) number, along with instructions to mail back the defective product (please note you are responsible for return shipping fees).
• Once we receive the product, your refund will be processed and delivered within 3 working days. If you choose the replacement option, we’ll instead proceed to ship your new eyewear.

We can also be reached via email at happiness[at]mouqy.com
 
Notes

• Mouqy does not provide store credits.
• The customer must ship the defective item back to us and notify us via telephone, email, or contacting our customer service so the refund/replacement can be initiated.
• The customer is entitled to a 30-day refund/replacement guarantee, no question asked, only if the product is found to be defective. A full refund or a total replacement will be provided, not inclusive of shipping fees.
• Mouqy reserves the right to modify the return/refund policy at any time. Please kindly read the latest return policy here.